FunkyStickables Returns & Replacements Policy
Last updated: [Insert Date]
At FunkyStickables, each order is made just for you—whether it’s a custom upload, a personalised name label, or one of our funky sticker packs. Because of the made-to-order nature of our products, we’re not able to accept change-of-mind returns.
That said, we want you to love your stickers. Here’s how our returns and replacements work:
1. Eligibility for Returns & Replacements
- We only replace or refund items if they are defective, damaged in transit, or incorrect (e.g., wrong size, wrong design, or production error).
- Issues must be reported within 7 days of delivery with clear photos of the problem.
- Items must be in the condition they were received—not used or applied.
2. Non-Returnable Items
Because our products are custom-made, we cannot accept returns or refunds for:
- Incorrect details entered by the customer (spelling, colours, sizing, artwork errors).
- Change of mind once the order has been printed.
- Failure to approve design proofs within the requested timeframe.
- If you do not respond to a proof request within [X days], we may proceed to print to avoid delays. In this case, your order is considered approved by default, and no returns or refunds will be granted for proof-related issues.
- Sale or clearance items (unless defective).
- Gift cards.
3. Refunds & Reprints
- If your claim is approved, we’ll either reprint and resend your order at no extra cost or, if that isn’t possible, issue a refund.
- Refunds are returned to your original payment method. Processing times may vary depending on your bank or card provider.
- We do not refund original shipping costs unless required by Australian Consumer Law.
4. Shipping Returns
- In most cases, you won’t need to return the original item—photos are enough.
- If we do request a return, you’ll receive instructions by email.
- You’ll be responsible for return shipping costs unless the return is due to our error.
5. Late or Missing Refunds
- Check your bank or card account again.
- Contact your card issuer—refunds may take time to be officially posted.
- Contact your bank, as processing delays can occur.
- If you’ve done all this and still haven’t received your refund, please contact us at [email protected].
6. How to Start a Claim
Please email us with your order number, a brief description of the issue, and clear photos (including packaging if damaged):
📧 [email protected]
