Refund and Returns Policy - Funky Stickables

1. Eligibility for Returns & Replacements

We only replace or refund items if they are defective, damaged in transit, or incorrect (e.g., wrong size, wrong design, or production error).
Issues must be reported within 7 days of delivery with clear photos of the problem.
Items must be in the condition they were received—not used or applied.

Because our products are custom-made, we cannot accept returns or refunds for:

Incorrect details entered by the customer (spelling, colours, sizing, artwork errors).
Change of mind once the order has been printed.
Failure to approve design proofs within the requested timeframe.
If you do not respond to a proof request within [X days], we may proceed to print to avoid delays. In this case, your order is considered approved by default, and no returns or refunds will be granted for proof-related issues.
Sale or clearance items (unless defective).
Gift cards.

If your claim is approved, we’ll either reprint and resend your order at no extra cost or, if that isn’t possible, issue a refund.
Refunds are returned to your original payment method. Processing times may vary depending on your bank or card provider.
We do not refund original shipping costs unless required by Australian Consumer Law.

In most cases, you won’t need to return the original item—photos are enough.
If we do request a return, you’ll receive instructions by email.
You’ll be responsible for return shipping costs unless the return is due to our error.

Check your bank or card account again.
Contact your card issuer—refunds may take time to be officially posted.
Contact your bank, as processing delays can occur.
If you’ve done all this and still haven’t received your refund, please contact us at [email protected].